e-mail Account Set-up Rules
To set up any e-mail account you need to have the following information to hand before you start!
- Your e-mail address, username and password
- The type of e-mail server your e-mail service uses
- The address of the incoming and outgoing e-mail servers
Note: Most modern e-mail clients will search out your details for you. With just your username and password the e-mail client will guide you through setting up your e-mail account. This applies more-so to smart devices tablets and phablets and the like.
Top Tip: If your password is long and made up of characters, numbers and symbols. To ensure you enter it correctly try selecting and copying it and then paste it into place. This helps to avoid any miss-typed password.
Top Tip: You only have to set-up an e-mail account ONCE (for each e-mail account). So please take your time and enter the information carefully and accurately. Once set-up you should not have to alter the settings ever again.
Typically e-mail account details take the form of…
e-mail address: info@yourwebsite..co.uk
Username: info@yourwebsite.co.uk
Password: .ZpA}$>d]}?fQvL3ZG
INCOMING MAIL
e-mail server type: IMAP
Incoming mail server: mail.yourwebsite.co.uk
Imap path prefix: INBOX
Port: 993
Use ssl certificate: YES
OUTGOING MAIL
Server Name: yourwebsite.co.uk
Ports: Use default ports
SSL: Yes
Authentication: Username & Password
Username: info@yourwebsite.co.uk
Password: .ZpA}$>d]}?fQvL3ZG
WINDOWS e-mail Account set-up
Microsoft Windows e-mail account set-up
Outlook Express e-mail Account set-up
Microsoft Outlook Express e-mail account set-up
MAC e-mail Account set-up (IMAP)
These Apple IMAP settings will vary slightly depending on who is hosting your service for you.
You only have to set-up your e-mail client ONCE so please do not rush these steps and double check your information before proceeding to the next step.
If you’re already running Apple Mail you need to add a new account.
If opening Apple Mail for the first time you will see the instructions from this point.
At this point, take care to enter your information accurately.
Then “Continue”
You should see this “Verify Certificate” message. Press “Cancel” to be able to “Continue”
Complete your IMAP settings as indicated here.
You will probably see a warning here that you cannot connect. Press “Continue”
Confirm your settings are as above! Press “Continue”
Confirm your settings are as above! Press “Continue”
You may see this message click Cancel to continue
Tick the box that says “Take account online” then “Create”.
Manually “Take All Accounts Online” by right clicking on the account or control click and selecting “Take All Accounts Online” from the drop down list.
Now we see the “Verify Certificate” alert box and we’re going to “Show Certificate” to Authorise the connection with your new mail server.
Click the checkbox that says Always trust “*.hostpapa.com” when connecting to “mail.yourwebsite.co.uk”.
This certificate will be named differently depending on who’s serving your e-mail’s mailbox. In this instance “*.hostpapa.com” is an example. Yours will hopefully be the certificate from the mail server you’re trying to connect to. If it is…
Then press Connect.
As the Administrator of your computer you will need to enter your COMPUTER’s username and password to complete this authentication.
Apple Mail will then automatically wish to create different mailboxes to align itself with your mail server.
Click “Change”
Review your incoming mail settings.
Right Click or Control Click on your account and choose Edit “yourwebsite…”
Review your settings
Review your settings. Watch out for the port Number here! Port 993 enables SSL (Secure Socket Layer) encrypted messages which we WANT. Again, check that you’re using the appropriate port No. as provided by your ISP.
Finalise your outgoing mail settings.
Select Edit SMTP Server List from the drop down menu on Outgoing Mail Server (SMTP).
Review your settings
NOTE: Some Internet Service Providers (ISP’s) do not like you to send mail (outgoing mail) through anything other than their servers. (This they request to enable them to provide measures against spam). Therefore if you are not able to send mail with the settings outlined above. Request from your ISP YOUR outgoing mail settings.
Apple Mail - Reset
Sometimes Apple Mail does not seem to recognise new account settings when entered.
If you’re having trouble entering a new mail account then resetting Apple Mail may be of some help.
Important NOTE: Do you have any other accounts on Apple Mail other than the new e-mail account you wish to add now? You will need to make a note of all the other accounts’ settings as we’re about to delete apple mails contents and start again with it.
OS - Snow Leopard instructions.
The best way to reset Mail (without loosing Saved email) is to write down your email account settings. You can refer to your notes and add the accounts once we’ve reset everything.
- Quit Mail.
- Navigate to the folder /YourHardDrive/Users/YourUserName/Library/Preferences/ and find the file: com.apple.mail.plist : and drag it into Trash Can.
- Relaunch Mail. It will launch fresh as it did when it first opened (asking for new account details).
OS - Mavericks
- Quit Apple Mail
- Navigate to “/Library/Containers/com.apple.mail/Data/Library/Preferences” in the finder and look for the file “com.apple.mail.plist” in the folder. Click and drag the file into the trash can.
- Start Mail. The application acts as if you just launched it for the first time and runs the setup wizard. Follow the on-screen instructions to set up your email. You do not need to restart the Mac.
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